Sunday – 12:00pm – 8.00pm (last entry 6pm)
Sunday – 11:00am – 6:00pm.
Please get down as early as possible when picking up your tickets to avoid queues.
Make sure to check your emails and junk folder.
You must have your ticket barcode ready to be scanned on entry. Please download it before getting to the park. If you still can’t find your ticket, please contact your ticket provider.
All set times can be found on The K-Pop Festival website which will be made available shortly before the festival. This is so you can stay up to date with any changes which may occur.
Please bring a bag no bigger than A4 size. Large bags will not be allowed into the Festival.
Please contact email@example.com
We only accept food and merchandise trader submissions. You can email firstname.lastname@example.org or head over to submit your enquiry.
Mobile tickets will be delivered at the time of purchase via your email address. For the unlikely reason, they still haven’t arrived up to 3 days before the event, please get in touch with your ticket provider.
Please note, The K-Pop festival is a family event and everyone attending will require a ticket. This event is valid for all ages.
Under 18’s must be accompanied by a Ticket Holder aged 18 or over (You may require ID for proof of age to gain entry).
We accept the following forms of ID:
Your current passport (no photocopies)
Your UK Driver’s Licence or Provisional Licence
A Proof of Age Card bearing a PASS hologram (please refer to pass-scheme)
A National Identity Card
Please note we cannot accept other forms of ID. Photos or photocopies do not count as valid forms of ID
To find out more about volunteering at The K-Pop Festival, email email@example.com
Once you reach the search lanes you cannot take in any food or drink apart from one empty bottle to fill at our water taps. There is a wide range of delicious food and drinks stalls within the festival.
You need to contact the ticket outlet where you purchased your ticket from.
The same regulations apply at The K-Pop Festival as in the rest of the country. You can smoke in the open air but not inside big tops and tents. Look out for the ‘No Smoking’ signs.
No, there is no re-entry into the festival whatsoever.
The last entry to The K-Pop Festival is 6:00pm – we don’t want you to miss out so please make sure you are in the queue sufficiently in advance of this time.
No pets are allowed within the event site. Assistance Dogs, however, will be permitted.
Any lost property handed in will be taken to the Lost Property Tent. Any lost property will be safely stored and a log of any items handed in. After the event has finished you can email firstname.lastname@example.org with a description of your item in the heading. Lost property is managed post-event so no collection is available. Items will be sent 1st Class recorded delivery at a cost to the customer.
Please email email@example.com
Yes, tickets will be refunded via our ticket outlets.
Contact us anytime using the following email address: firstname.lastname@example.org
If you have purchased a ticket for The K-Pop Festival 2022 and the festival is cancelled or postponed, your ticket provider will email you with more information on how to claim your refund. If you purchased a ticket via The K-Pop Festival website, Ticket Arena / Fest Tickets will be your ticket provider.
Please only contact your ticket provider if you have not received an email after 5 working days.
You will be given the option to either claim a full refund or carry your ticket over to The K-Pop Festival 2023.
Ticket Arena / Fest Tickets will be processing refunds within 7 days after the event. The latest you can expect to receive your refund will be 15 working day.
We cannot refund any travel or accommodation booked for the festival, please check with the company you booked via to see if you are eligible for a refund.
As these are not official ticket outlets, you will need to contact them directly to see if you are eligible for a refund.
Yes – In the email sent to you by your ticket provider, you will have the option to keep your ticket for The K-Pop Festival.
Sunday 25th September 2022